Privacy Policy

Address: Albert Cuypstraat 252 3 1073BP Amsterdam

Jeroen Pluim
Albert Cuypstraat 252 3 1073BP Amsterdam
Phone number:
+31(0)20 261 8336

Terms used in this agreement

Services - online tools and platform provided and hosted by Reason.AI (including websites: ,

Third Party Services - any third party applications or software that integrate with the Services through the platform, or any other third party products, services or businesses.

Customer Services - any services which integrate with the Services on Customer behalf (including but not limited to: self-hosted by Customer, third-party hosted on Customer behalf and others).

Communication Providers - any services which integrated by us or with us in order to provide connectivity of the Services, User and Customer.

Bot - a product of cooperation, configuration and integration of Services, Third Party Services and Customer Services, a derivative product of operations performed by Customer or on Customer behalf, using the Services.

Customer - entity or person who entered into the Customer Agreement with us and uses Services to create chat-bots in order to provide their own services to the User.

User - person who interacts with the Services by utilising the Bot without modifying it. User is the person whose data is processed by the Services, Third Party Services and Customer Services in order to provide benefits for both User and Customer.

Customer Data - data which is provided and produced by Customer, Customer Services and the Services in result of entering into Customer Agreement and creating, publishing and exploiting a Bot(s).

User Data - data which is collected by the Services from Communication Providers and Customer Services in order to provide services to both User and Customer. such data could only include information which is given access to by User himself explicitly or implicitly by agreeing with Communication Provider or Customer Services respective policy or terms of service.

Applicability Of This Privacy Policy

This Privacy Policy applies to the Services. If you do not agree with the terms, do not access or use the Services or any other aspect of Reason.AI’s business.

This Privacy Policy does not apply to any third party applications or software that integrate with the Services through the platform (“Third Party Services”), or any other third party products, services or businesses. Also this Privacy Policy does not apply to any third party services which operate their own Privacy Policy agreements and used by us to provide you the Services if not stated otherwise. Such third party services used on Customer behalf and you agree to their respective policies directly by enabling integrations with such services explicitly or as User by communicating with the platform through such services.

Information We Collect And Receive

Reason.AI may collect and receive User Data and Customer Data and other information and data (“Other Information”) in a variety of ways:

Generally, no one is under a statutory or contractual obligation to provide any User Data, Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information, such as Account details, is not provided, we may be unable to provide the Services.

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We recommend parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at and we will delete this information.

For what purpose and on what basis we process personal data processes your personal data for the following purposes:

Automated decision-making decides [on the basis of automated processing operations] on matters that can have (significant) consequences for people. This concerns decisions taken by computer programs or systems, without involving a person (for example an employee of uses the following computer programs or systems: Google TensorFlow, Theano, NLPipe.

How long we store personal data does not store your personal data longer than is strictly necessary to fulfill the goals for which your data is collected. We use shortest possible retention periods to protect your personal data.

Sharing personal data with third parties shares User Data generated and/or collected in process of exploiting the Bot with Customer who created the Bot and his Customer Services, various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. With companies that process User Data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Customer and respective third parties remain responsible for these processing operations. also provides your personal data to other third parties. We only do this with your express permission.

We do share following information with parties described below:

For all parties we do share information with, we do so only if customer and client explicitly agreed with that (by using corresponding communication medium (“Communication Provider”) or by choosing to publish their Bot through corresponding communication platform operated by Communication Provider)

IBM Watson (
Access and data policy:
for NLP processing, using IBM Watson Cloud Conversation APIs
Google ChatBase (
Access and data policy:
to provide chat bot analytics, using ChatBase API;
Facebook (
Access and data policy:
to provide communication via Facebook Messenger Platform
WhatsApp (
to provide communication via WhatsApp Messenger;
Access and data-policy:

Limitation of Liability

We strongly discourage using our Services and Communication Providers we integrate with to perform financial information exchange (credit card numbers, bank account details and related information, “Financial Information”). We do not take responsibility for securing such information across the Services, Third Party Services, Communication Providers and Customer Services. We encourage Users not to include such information in routine content submitted to the Services. However we do not take action nor responsibility to prevent Customer from creating a Bot which could ask for such information or User from sharing such information across the Services, Third Party Services, Communication Providers and/or Customer Services.

Cookies, or similar techniques, that we use uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it. In addition, we place cookies that keep track of your browsing habits so that we can offer customized content and advertisements.